Shipping Policy
· The customer will receive a confirmation call from the company after placing the order. Only after this call will the order be successfully placed.
· The product will be dispatched on the same day when the order is placed by the customer.
· Shipping charges may vary based on the customer's shipping address, city, and total order weight.
· We will offer free delivery for new customers for a minimum order value of Rs. 599. Orders less than Rs 599 will have a delivery charge of Rs 63.
· Delivery charges would be standard as per the order value. Selected products with a lower margin may incur additional shipping charges.
Orders up to Rs. 599 will be charged Rs. 63.
Orders of Rs. 599+ will receive free delivery (only for prepaid).
· Extra Rs. 90 will be added on as COD (Cash on Delivery) chargers if you place an unpaid order.
· Orders requiring any customization will require additional time.
· The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product at the earliest.
· If the delivery is late or cancelled due to a mistake by the customer (i.e., wrong or incomplete name or address, recipient not available, or any other related reason), any extra cost spent by Bbag for re-delivery shall be claimed from the customer.
Domestic shipping:
· If the shipping address is Raipur and the order is placed before 4 p.m., the product will be delivered on the same day.
· Orders received after 4 p.m. will be processed on the next business day.
· If changes occur within the supply chain due to peak periods or as a result of COVID-19, we will update you as soon as possible.
· The rural domestic addresses require one or more additional days to deliver.
· In cases of refusal, either the cost of the goods or return service costs will be charged.
International Shipping:
· We do not offer international shipping at the moment.
Tracking:
· An email or SMS containing your package tracking information will be sent to you when your shipment has been dispatched. Please mail us at (mail id) in case of any questions.
Cancellation:
· To cancel your order, you will have to get in touch with our Customer Support Team by sending an email to (email id) or by phone, stating your order number.
· The customer can cancel the order only before the dispatch of the product. Post-dispatch, the order will not be cancelled. If customers do not receive confirmation, either their order will be delivered in a timely manner or rejected due to unavailability.
How much will shipping cost?
Shipping and delivery charges are particular to a product and will be mentioned on each product page. The charges will vary depending on your location, weight, and volume of the product.
Shipping charges may vary based on the customer’s shipping address, city, and total order weight. In cases of refusal, either the cost of the goods or return service costs will be charged. The charges are mentioned in our shipping policy.
How long does it take to process an order?
The dispatch of the product for any customer will be on the same day when the order is placed.
When will I receive my order?
In Raipur
• Orders placed before 4 p.m. will be delivered on the same day.
• Orders received after 4 p.m. will be processed on the next business day.
Raipur (outside delivery zone)
• Orders placed by customers from other locations apart from Raipur will be delivered within 7–10 days.
• If changes occur within the supply chain due to a pandemic such as COVID-19, we will update the status of shipment and delivery as soon as possible.
• The remote or rural domestic addresses will require one or more additional days to deliver.
• Orders that require personal customization will require additional time.
What is the difference between shipping and delivery?
· Shipping refers to the packing and dispatching of your order. While placing an order, you may find a shipping timeline on the products displayed on the website. All orders that are in stock are dispatched within 24 hours of the order being placed (except weekends and public holidays).
· The delivery may take another 1-3 days, depending on the address specified for the order.
· If the shipping address is Raipur and the order is placed before 4 p.m., the product will be delivered on the same day.
· The rural domestic addresses require one or more additional days to deliver.
· Orders requiring any customization will require additional time.
Do I have to pay any shipping and delivery charges?
• Shipping and delivery charges are particular to a product and will be mentioned on each product page. The charges will vary depending on your location, weight, and volume of the product.
• Shipping charges may vary based on the customer’s shipping address, city, and total order weight. In cases of refusal, either the cost of the goods or return service costs will be charged.
What is the expected delivery time for my order?
All orders that are in stock will be dispatched within 24 hours. The order, which requires customization, delivery to remote locations, or placement during weekends and public holidays, will take time.
Which courier company will deliver my order?
For the delivery of all orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via email or SMS.
The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product at the earliest.
The courier company usually makes more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
What if the order is not delivered within the estimated delivery time?
In the event that the order is not delivered within the estimated delivery time, the following could be the reasons:
· If the address provided is incorrect,.
· Nobody is present at the address to collect the shipment.
· If you ask for a delay in delivery,.
· If you request self-pickup at a later point in time,.
· The product will be dispatched on the same day when the order is placed by the customer.
· Shipping charges may vary based on the customer's shipping address, city, and total order weight.
· We will offer free delivery for new customers for a minimum order value of Rs. 599. Orders less than Rs 599 will have a delivery charge of Rs 63.
· Delivery charges would be standard as per the order value. Selected products with a lower margin may incur additional shipping charges.
Orders up to Rs. 599 will be charged Rs. 63.
Orders of Rs. 599+ will receive free delivery (only for prepaid).
· Extra Rs. 90 will be added on as COD (Cash on Delivery) chargers if you place an unpaid order.
· Orders requiring any customization will require additional time.
· The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product at the earliest.
· If the delivery is late or cancelled due to a mistake by the customer (i.e., wrong or incomplete name or address, recipient not available, or any other related reason), any extra cost spent by Bbag for re-delivery shall be claimed from the customer.
Domestic shipping:
· If the shipping address is Raipur and the order is placed before 4 p.m., the product will be delivered on the same day.
· Orders received after 4 p.m. will be processed on the next business day.
· If changes occur within the supply chain due to peak periods or as a result of COVID-19, we will update you as soon as possible.
· The rural domestic addresses require one or more additional days to deliver.
· In cases of refusal, either the cost of the goods or return service costs will be charged.
International Shipping:
· We do not offer international shipping at the moment.
Tracking:
· An email or SMS containing your package tracking information will be sent to you when your shipment has been dispatched. Please mail us at (mail id) in case of any questions.
Cancellation:
· To cancel your order, you will have to get in touch with our Customer Support Team by sending an email to (email id) or by phone, stating your order number.
· The customer can cancel the order only before the dispatch of the product. Post-dispatch, the order will not be cancelled. If customers do not receive confirmation, either their order will be delivered in a timely manner or rejected due to unavailability.
How much will shipping cost?
Shipping and delivery charges are particular to a product and will be mentioned on each product page. The charges will vary depending on your location, weight, and volume of the product.
Shipping charges may vary based on the customer’s shipping address, city, and total order weight. In cases of refusal, either the cost of the goods or return service costs will be charged. The charges are mentioned in our shipping policy.
How long does it take to process an order?
The dispatch of the product for any customer will be on the same day when the order is placed.
When will I receive my order?
In Raipur
• Orders placed before 4 p.m. will be delivered on the same day.
• Orders received after 4 p.m. will be processed on the next business day.
Raipur (outside delivery zone)
• Orders placed by customers from other locations apart from Raipur will be delivered within 7–10 days.
• If changes occur within the supply chain due to a pandemic such as COVID-19, we will update the status of shipment and delivery as soon as possible.
• The remote or rural domestic addresses will require one or more additional days to deliver.
• Orders that require personal customization will require additional time.
What is the difference between shipping and delivery?
· Shipping refers to the packing and dispatching of your order. While placing an order, you may find a shipping timeline on the products displayed on the website. All orders that are in stock are dispatched within 24 hours of the order being placed (except weekends and public holidays).
· The delivery may take another 1-3 days, depending on the address specified for the order.
· If the shipping address is Raipur and the order is placed before 4 p.m., the product will be delivered on the same day.
· The rural domestic addresses require one or more additional days to deliver.
· Orders requiring any customization will require additional time.
Do I have to pay any shipping and delivery charges?
• Shipping and delivery charges are particular to a product and will be mentioned on each product page. The charges will vary depending on your location, weight, and volume of the product.
• Shipping charges may vary based on the customer’s shipping address, city, and total order weight. In cases of refusal, either the cost of the goods or return service costs will be charged.
What is the expected delivery time for my order?
All orders that are in stock will be dispatched within 24 hours. The order, which requires customization, delivery to remote locations, or placement during weekends and public holidays, will take time.
Which courier company will deliver my order?
For the delivery of all orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via email or SMS.
The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product at the earliest.
The courier company usually makes more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
What if the order is not delivered within the estimated delivery time?
In the event that the order is not delivered within the estimated delivery time, the following could be the reasons:
· If the address provided is incorrect,.
· Nobody is present at the address to collect the shipment.
· If you ask for a delay in delivery,.
· If you request self-pickup at a later point in time,.