· Customer will receive a confirmation call from the company after placing
the order only after this call the order will be successfully placed.
· The product will be dispatched on the same day when the order is placed by
the customer.
· Shipping charges may vary based on the customer shipping address/city and
total order weight.
· We
will offer Free Delivery for new customers for a min order value of Rs. 500.
Orders less than 500 will have Rs. 63 as delivery charge.
· Delivery
charges would be standard as per the order value. Selected products were margin
is lesser may have shipment charges additional.
o
Order upto Rs.500 charges will be Rs. 63
o Order of Rs. 500+ will be free delivery.
· Extra Rs. 50 will be add on as COD (Cash On Delivery ) chargers if you placed an unpaid order.
· Orders requiring any customization will require additional time.
· The expected date and time of delivery will be communicated to you before
the dispatch of your order. Under rare circumstances, if we are unable to
fulfill your order, we will refund you the full payment made towards that
particular product, at the earliest.
· If the delivery is late or cancelled due to a mistake by the customer (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Bbag for re-delivery shall be claimed from the customer.
Domestic
shipping:
· If the shipping address is of Raipur and the order is placed before 4 pm,
the product will deliver on the same day.
· Orders received after 4 pm will be processed on the next business day.
· If changes occur within the supply chain, due to peak periods or as a
result of COVID-19, we will update you as soon as possible.
· The rural domestic addresses require one or more additional days to
deliver.
· In cases of refusal, either the cost of the goods or return service costs
will be charged.
International
Shipping:
·
We do not offer International Shipping at the moment.
Tracking:
· An E-mail/SMS containing your package tracking information will be sent to
you when your shipment has been dispatched. Please mail us at (mail id) in case
of any questions.
Cancellation:
· To cancel your order, you will have to get in touch with our Customer
Support Team by sending an email to (email id) or by a call, stating your Order
Number.
· Customer can cancel the order only before the dispatch of the product.
Post-dispatch the order will not be cancelled. If customers will not receive
confirmation either their order will be delivered in a time line or rejected
due to unavailability.
How much will shipping cost?
Shipping and Delivery
charges are particular to a product and will been mentioned on each product
page. The charges will vary depending on your location, weight & volume of
the product.
Shipping charges may
vary based on the customer’s shipping address/city and total order weight. In
cases of refusal, either the cost of the goods or return service costs will be
charged. The charges are mentioned in our shipping policy.
How long does it take to process an order?
The dispatch of the product for any customer
will be on the same day when the order is placed.
When will I receive my order?
In Raipur
•
Orders placed before 4
pm delivery will be done on the same day.
•
Orders received after 4
pm will be processed on the next business day.
Raipur (outside delivery zone)
• Orders placed by
customers from other locations apart from Raipur will be delivered within 7-10
days.
• If changes occur within
the supply chain, due to pandemic such as COVID-19, we will update the status
of shipment and delivery as soon as possible.
• The remote or rural
domestic addresses will require one or more additional days to deliver.
• Orders that require
personal customization will require additional time.
What
is the difference between shipping and delivery?
· Shipping refers to packing and dispatching of your order. While placing an
order, you may find a shipping timeline on the products displayed on the
website. All orders which are in stock are dispatched within 24 hours of the
order placed (except weekends and public holidays).
· The delivery may take another 1-3 days depending on the address specified
for the order.
·
If the shipping address is of Raipur and the order is placed before 4 pm,
the product will deliver on the same day.
· The rural domestic addresses require one or more additional days to
deliver.
·
Orders requiring any customization will require additional time.
Do I have to pay any shipping and delivery charges?
•
Shipping and Delivery
charges are particular to a product and will been mentioned on each product
page. The charges will vary depending on your location, weight & volume of
the product.
• Shipping charges may vary based on the customer’s
shipping address/city and total order weight. In cases of refusal, either the
cost of the goods or return service costs will be charged.
What is the expected delivery time for my order?
All orders which are in stock will be
dispatched within 24 hours. The order which require customization or to be
delivered in remote locations or placed during weekends and public holidays
will take time.
Which courier company will
deliver my order?
For
the delivery of all orders, we have tied up with a number of trustworthy
delivery partners. Once your order is dispatched, you will be informed about
the shipping details via E-mail/SMS.
The expected date and time of delivery will be
communicated to you before the dispatch of your order. Under rare
circumstances, if we are unable to fulfill your order, we will refund you the
full payment made towards that particular product, at the earliest.
The
courier company usually makes more than one attempt to deliver your order. In
case you do not receive your order, please get in touch with us.
What
if the order is not delivered within estimated delivery time?
In
case the order is not delivered within estimated delivery time, following could
be the reasons:
·
If the address provided is incorrect.
·
Nobody is present at the address to collect the shipment.
·
If you ask for a delay delivery.
· If you request for self-pickup at later point in time.
An E- commerce that offers a wide variety of educational books, stationery, and other academic needs of students from paper to stapler pins, and not to forget, customization of handy diaries, School bags, bottles, lunchbox, pencil pouches etc.
Ahead with it, Bbag provides a single-window approach to customers for all their corporate stationery and printing requirements as well.